Shipping & Return Policy
1. SHIPPING POLICY
We have been shipping to over 126 countries over the past 10 years. You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in the United States or Internationally using the best shipping methods available. Only items IN STOCK are available for order unless it’s indicating as "Back Order”. Hence we will typically ship out within 2-3 business days from the time we receive the paid order.
All items purchased are checked and packed to ensure safe delivery to you.
For US and Canada: You have the option of USPS Express Service and Registered Mail Post.
We ship from California for all US Domestic, Canada and South America.
For Asia, Australasia and Europe: You have the option of International Courier and Registered Mail Post. Generally registered mail post is cost effective but transit time is much longer (7- 21 days) and only for orders below 2 kgs.
We ship from Singapore to Asia, Australasia, and Europe
For Africa, Middle East & Russia: You have the option of International Courier and Registered Mail Post. Generally Registered mail Post is cost effective but transit time is much longer (7-21 days) and only for order below 2 kgs.
We ship from Dubai-UAE to Africa, Middle East, and Russia.
a. Shipping Charges
Our shipping charges are determined by the weight & volume of your order and shipping method selected. Please be aware some items may be higher in volume then weight.
For all shipments, our logistics department will comply with the necessary documentation and packing. The shipment tracking number will be updated in your order and an automated email is sent to you.
Please be informed that nutritional supplements may be restricted in some countries when it is purchased in large quantities and may require additional documentation or even product registrations, and may cause delays in customs clearance.
The onus lies in the customer as the "purchaser” to pay all local duties and taxes at the delivery location.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 30 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 3 business days of receipt of the package.
In case following conditions are not met Amwell.Biz reserves the right to charge 15% restocking fee or refuse the return.
- the items must be returned for refund or exchange within 30 days of original purchase
- items and packaging must be received in new condition
- the original manufacturer's packaging must not be damaged
- packaging must include all original items, manuals etc.
- Return Authorization Number must be clearly marked on the shipping box
- return package must include copy of the original invoice or sale receipt
Before returning package you need to contact Amwell.Biz to receive RMA: Return Authorization Number (number to be placed on returning package). You can use phone number listed below or e-mail
Contact Amwell Support
US Toll Free: +1 877 2678193 I US Office: +1 949 3815599 I US Mobile: + 1 949 8781725
Intl Voice: +1 323 9847643 I UK: + 44 203 8688522 I Australia: +61 730 536056
Malaysia: +60 154 8770911 Singapore: + 65 31636587 or 63975652
Mobile: + 65 92967855 (Whatsapps / IMO / Viber ) Email: Support@amwell.biz
If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, and traceable method to the address below.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.
Only orders where payments are directly received by Amwell.Biz is subject to the above conditions and policies. Kindly contact the Stockiest/ retailer if you buy our products from them.
United States of America
Phone: +65 63975652
Mobile: + 65 92967855
Phone: +1 949 3815599
Mobile: + 1 949 8189725
All International orders EXCLUDING: USA, Canada and South America
Only orders from USA, Canada and South America